Shipping & Returns
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UK Shipping
Orders under £150 are sent via Royal Mail Tracked 48 at a cost of £5.
Orders over £150 are sent via Royal Mail Special Delivery for £12, providing a faster and fully tracked service.
Alternatively, you can choose Click & Collect from our store in Stow-on-the-Wold, which is free of charge. We will notify you when your order is ready for collection.
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International Shipping
If you are located outside the UK, please contact us via email at thesquare-stow@hotmail.com to discuss postage costs. International shipping rates vary depending on the destination country and the size or weight of the item(s).
We are also able to ship items that may be available in store but not currently advertised online. Due to the size or weight of certain products, additional postage charges may apply. Please contact us if you would like to discuss these costs.
Return Policy
Returns
For online purchases, we offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
For items purchased in store, we do not offer refunds.
We are happy to offer an exchange or a gift voucher to the same value, valid for 3 months from the date of issue.
How to Start a Return
To request a return, please contact us at:
Once your return request has been approved, you will be provided with instructions on how to return your item.
Please note:
- Customers are responsible for the cost of return shipping.
- Items sent back without first requesting a return will not be accepted.
If you have any questions regarding returns, please contact us at the email above.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item isdamaged, defective, or incorrect, contact us immediately so we can assess the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or special order items
- Personalised products
- Gift cards
If you are unsure whether your item is eligible for return, please contact us before purchasing.
Sale & Discounted Items
Items purchased in the sale or with a discount are non-returnable and non-refundable.
Exchanges
The quickest way to receive a different item is to:
- Return the original item following the return process.
- Once the return is accepted, place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please note:
- Original postage costs are non-refundable
- Customers are responsible for return postage costs
It may take some time for your bank or credit card provider to process the refund.
If your refund has not appeared in your account after 14 days, please contact us via email or phone and we will be happy to assist.